Duo Mobile Migration to Universal Prompt

The Encompass Lending Platform supports Multifactor Authentication (MFA) using various identity providers. One of the supported providers includes Duo Mobile.

Effective March 30, 2024, Duo Security will no longer support the traditional Duo Prompt. This will mean no longer supporting the iFrame experience currently integrated into the Encompass MFA for Duo Mobile. The March 30, 2024 end-of-support milestone means that Duo teams will no longer be able to troubleshoot issues with the traditional Duo Prompt; however, the traditional Duo Prompt end-of-life date has yet to be determined.

The Encompass integration with the Duo Mobile has been updated to support the Universal Prompt experience, and will go into production on April 6th, 2024 in accordance with the 24.1 GA release.

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For additional details regarding end-of-support of the Duo Traditional Prompt, please refer to the knowledge article on help.duo.com.

About Universal Prompt

The new Universal Prompt provides a simplified and accessible Duo login experience for web-based applications, offering a redesigned visual interface with security and usability enhancements.

Action Required

Following the 24.1 release of Encompass, impacted lenders must activate the Universal Prompt experience for Encompass applications to continue receiving uninterrupted support from Duo.

Activation of the Universal Prompt is a per-application change, each impacted lender must activate the Universal Prompt experience for Encompass product(s) in the Duo Admin Panel any time after April 6th, 2024. Prior to activation, Encompass users will continue to see the Traditional Prompt.

Activating Universal Prompt

From the Duo Admin Panel, enable the Universal Prompt experience for users of Encompass for each impacted product(s).

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For any additional questions or concerns, please contact your Encompass Support Representative.