Service Order Resource Events
The Service Order resource is for service orders with a third-party mortgage service provider via Encompass Partner Connect. The following events are supported by the Webhook API for the serviceOrder resource:
Service Order events are limited to orders via Encompass Partner Connect (EPC)
Service Order events are only sent when a service is ordered using Encompass Partner Connect. The events listed below will not be sent if the service request is made outside of Encompass Partner Connect.
| Event | Description | Support |
|---|---|---|
| Placed | When a service order is delivered to the third-party service provider. | Encompass Partner Connect |
| Acknowledged | When a service order is acknowledged by the third-party service provider. | Encompass Partner Connect |
| Fulfilled | When an order is completed and the response is successfully ingested into Encompass. | Encompass Partner Connect |
| System Failure | When a system exception (API failure) occurred while attempting to prepare the order request. | Encompass Partner Connect |
| Process Failure | When a process exception (e.g., business rule, authorization, access, etc.) occurred while attempting to prepare the order request. | Encompass Partner Connect |
Transaction Resource Events
Transactions corresponding to service orders, such as credit service orders etc. The following events are supported by the Webhook API for the Transaction resource:
| Event | Description | Support |
|---|---|---|
| Update | When an update is made to a service order, such as a credit service order etc. | API |
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